❓ FREQUENTLY ASKED QUESTIONS (FAQ)

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

Clear your doubts before finalizing your purchase.

🛒 How do I make a purchase?

Simply choose the product, add it to your cart, and proceed to checkout by filling in your details.
The process is simple, fast, and secure.

⏱️ What is the production time?

All products go through a manufacturing process.

Production time: 5 to 10 business days after payment confirmation.

🚚 What is the delivery time?

The total time is the sum of:

Production + shipping

  • 🇧🇷 Brazil: varies according to ZIP code
  • 🌎 International: 7 to 25 business days after dispatch

🌍 Do you ship internationally?

Yes! We ship to several countries.

Shipping cost and time are calculated automatically at checkout.

⚠️ Customs fees may be charged at the destination.

💳 What are the payment methods?

We accept:

  • Pix
  • Bank slip
  • Credit card (with installment option)

📦 How do I track my order?

After dispatch, you will receive a tracking code via email to monitor your delivery.

🔁 Can I exchange my product?

Yes. We accept exchanges within:

7 calendar days after receipt

The product must be unused and with tags.

❌ Can I return my order?

Yes, in case of remorse within the legal period of 7 days.

The product must be in perfect condition.

🧼 What if the product is defective?

Contact us within 7 days of receipt, sending photos or videos.

We will exchange or refund without cost.

📏 How do I know my size?

We recommend consulting our Size Guide available in the store.

📩 How do I contact the store?

You can contact us via:

⚠️ Important information

  • The deadline begins after payment confirmation
  • Fill in your details correctly to avoid delivery problems
  • We are not responsible for delays caused by shipping companies or customs

🖤 BLACK CHAPTER

Build Your Dreams. Made in Hell.
Collection title 5 Collection title 5 Collection title 5 Collection title 5